If you change your mind, please contact us at [email protected] to confirm! While we wish could, once an order is shipped out, we are unable to alter or cancel it at this time.

We can help you modify your order before shipment. It includes changing an item's size or color, removing an item, or changing your shipping address. However, once your package is shipped, we cannot change anything. We recommend contacting our customer support to ask for a return after receiving the order.

A confirmation email will be sent within 24 hours after payment is completed. We recommend you check your Junk/Spam mail folder as well. Please also check and confirm the email address you left was correct or not.

To start a exchange, you can contact us at [email protected]. If your exchange is accepted, we will provide you with exchange options to make it easier.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please keep in mind, that the items you wish to return need to be sent to us within 21 days after receiving your parcel.

Ja, wir versenden weltweit. Es fallen Versandkosten an, die an der Kasse hinzugefügt werden. Wir bieten das ganze Jahr über Rabatte und Sonderangebote an, also bleiben Sie dran für exklusive Angebote.

Once your order is fulfilled, you will receive an email notification with your tracking information. After the order has been paid, the warehouse needs about 48 hours to process your order (except Pre-order).

Das hängt davon ab, wo Sie sich befinden. Hier bearbeitete Bestellungen benötigen 5-7 Werktage, um anzukommen. Lieferungen ins Ausland können zwischen 7 und 16 Tagen dauern. Einzelheiten zur Lieferung finden Sie in Ihrer Bestätigungs-E-Mail.

Before we move forward, make sure you've checked your mailbox and asked your neighbors if they received your package by mistake. For more details, contact the shipping company or contact us for help.

If you’re not quite sure which size is right for you, please refer to our size guides and reviews from other customers. If you need more size recommendations, please contact us at [email protected].

We strive for 100% accuracy by using real-life photography for all our products. However, please note:

Display Differences: Slight color variations may occur due to different monitor resolutions and screen settings.

Lighting Environment: Outdoor photography may be influenced by natural lighting conditions (e.g., direct sunlight vs. shade).

For the most accurate color representation, we recommend referring to the flat-lay product shots.

 We prioritize sustainability and your health:

We use safe, dyes during the coloring process. To maintain color integrity, please avoid prolonged soaking and do not wash in water temperatures exceeding 40°C.

Dark Fabrics: It is normal for dark-colored fabrics to release a small amount of "floating color" during the first few washes. This will stabilize after a few cleaning cycles.

To ensure the longevity of your items and prevent irreparable damage, please follow these guidelines:

Detergent: Use a neutral/mild detergent. Do not use bleach or any harsh chemica cleaners.

Separation: Always wash light and dark colors separately to avoid color transfer.
Drying & Storage: Avoid prolonged exposure to direct sunlight, as this can weaken fibers and fade colors. Line dry in the shade and store in a dark, cool place.

Fabric Protection: Due to the delicate nature of the weave, please keep the garment away from sharp objects (like jewelry or rough surfaces) to prevent snagging or surface damage.

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Generally, there are no taxes and duties need to be paid. And there is no hidden fee.